Paul Krugman, the Nobel prize-winning economist
and columnist for the New York Times,
was interviewed by Charlie Rose (on PBS) in July. He summarized the economy by
saying that it wasn't improving at all, despite other economists seeing light
at the end of the tunnel (and in his columns he has warned of a "third
depression"). As part of his remarks to Charlie Rose, he said that past US
slowdowns have usually been saved by major technology innovations that created
new categories of jobs (think PCs and the Internet, for example), and he didn't
see anything like that now.
His point about the close interaction of
technology and economic growth is supported by other economists. Adam Smith, in
his incredible work, The Wealth of
Nations, clearly indicated the importance of technology in his analysis of
what made economies grow to provide a better quality of life to each individual.
His "pin factory" example discussed in detail how breaking down work
into parts (he described essentially an assembly line for pins) allowed items
to be produced economically and at a price that the "invisible hand"
would support.* Improvements in technology create demand by lowering prices for
existing products and creating new "needs." (Could you do without
email?)
Paul Romer published Endogenous Technological Change in The Journal of
Political Economy in 1990, arguing that one couldn't understand economic
development and the difference in the Wealth of Nations between nations without
specifically including technology development in economic models. Perhaps
surprisingly, technology was considered an "exogenous" (external) factor
too hard to handle in economic models at the time. Many economists still treat
it as a factor beyond mathematical analysis. As another example, Eric
Beinhocker, in his 2006 book The Origin
of Wealth, speaks of a current "radical remaking of economics,"
specifically trying to understand the correlation between the "complexity"
of an economy and its wealth and giving examples such as "the great
technological leap of the Industrial Revolution."
What does all this have to do with speech
technology? Let's go back to Krugman's belief that there is not a technology
innovation occurring that could fundamentally move the US into growth mode. As
frequent readers of this column may have already ascertained, I disagree. The
next major technology innovation has clearly begun--mobile phones (and other
data-network-connected mobile devices). Mobile phone sales are certainly
exhibiting growth that defies the recession, but the trend to wider use of the
devices is not the full trend.
The fundamental trend is the evolution of
devices we can carry around with us that serve as an extension of ourselves.
Certainly, early growth has been driven by the extension of our ability to
communicate with others wherever we or they are--and the ability to communicate
with others when they aren't available for an immediate response (e.g., through
voice or text messages or email).
This fundamental change in person-to-person
communications has created the desire (and perhaps the need) to carry a mobile
phone/device with us everywhere. It's natural to want to use that device to do
other things not associated with person-to-person communications. Smartphone
growth has in part been driven because they provide access to the resources of
the Web. In the long run, this mobile extension of ourselves will aid us in
most aspects of our life, in part extending our personal memory (e.g., of
contact and appointment information), our knowledge (you may not remember a
fact, but you can get to it quickly), our commerce (the hours of that store and
available discount coupons, or just buy it from your mobile phone), our
entertainment (personalized radio stations and book reviews), and our access to
the opinions of others (e.g., blogs and consumer product evaluations). I summarize this broad, eventually
indispensible, functionality as a "personal assistant."
As the things we do with our personal assistant
continue to grow, the need for an effective user interface to allow us to deal
with this complexity grows. The current Graphical User Interface model is up to
the task of supporting such a broad functionality as a personal assistant on
these small devices. Certainly, as one simple case, we may need to use them in
a hands-free manner much of the time. In some developing companies, there is a
substantial subset of mobile phone users that aren't literate.
That's where speech technology is the final
piece of our personal assistant revolution. I believe the ultimate model for our
mobile personal assistant is "say or type what you want," rather than
complex touch-menu or icon-based navigation.
After all, that is how Web search evolved. One
surfed from one Web site to another trying to find information until we got the
Web search box--just type what you want and find it. On mobile phones, we
already have the option of saying a search term rather than typing it. Some
further innovations in the flexibility of the voice and text control option--what
some would call "natural language processing"--will come along to
make this even more usable than the speech and text processing tools available
today.
So will this innovation save the world economy?
Is it the next "big thing" in technology that will drive economic
growth? No one thought we couldn't do without electric lights or the Web before
we had them. When your personal assistant makes life better for you and makes
your money and time go further, will you give it up?