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VUI Visions Expert views on Effective Voice User Interface Design
William Meisel, Editor
Written by over thirty experts, each chapter focuses on the proper approach and details to practical solutions in human-machine voice dialog—what the experts have actually done and learned from experience in the field. The collection expresses a variety of views on creating systems using speech recognition and multimodal solutions. Beyond the obvious value to designers, the book should be required reading by managers and product planners who have to make strategic decisions regarding the use of this critical technology. Written to be accessible without a technical background, the book provides fascinating insights on the differences in person-to-person dialog and person-to-computer dialog.
Articles in the book include:
(Author affiliations are as of the date published)
Speech Recognition in the Warehouse Environment, Mark Anikst, Cadre Technologies Express Lanes and Problem Lines, Bruce Balentine, Enterprise Integration Group The Power of the Pause, Bruce Balentine, EIG Why VUI design is harder than GUI design, Ahmed Bouzid, Angel.com Yes/No Questions are Simple, Right?, Ryan Bush and Lisa Guerra, BeVocal Imprecision Can Be Your Friend, Todd Chapin, ScanSoft One Step Ahead: Anticipating a Caller’s Needs, Victor Chen and Lisa Stifelman, Tellme Networks Taming the Cell Phone User Interface: See, Speak, Listen, and Click, Jordan Cohen, VoiceSignal VUI Design for Advanced Natural Language Understanding: The Art and the, Science, Mike Cohen, Nuance Communications Evolving VUI Design, Ted Cwiok, Convergys Speech Solutions Group Speech Applications on Good Behavior, Amit Desai, Voxify Pacing: A key to more effective form-filling and better information capture, Melissa Dougherty, Voice Partners llc The power of Unified Communication and a “less-is-more” VUI, John Geise, Avaya Are you simply automating calls or serving your customers?, Dave Holsinger, Apptera Give Me a Hint, Susan L. Hura, Intervoice Does TTS = Truly Temporary Solution?, Roberta Ishihara, independent consultant The Balancing Act: Using Touchtone and Speech, Lizanne Kaiser, Genesys Voice Authentication—Not Just Another Speech Application, Karen Kaushansky, Tellme Networks, Inc. Six Tips for Better Branding, Blade Kotelly, Edify Callers' Expectations: The secret to their success, Andrew Mackie, VeCommerce The GUI and the VUI, William Meisel, TMA Associates The future of the Voice User Interface, William Meisel, TMA Associates It Needs to Work, Provide Cool Features and Be Pleasant to Use. Oh, and Fast,, too!, David Ollason, Microsoft Including the User in the Conversation, Melanie Polkosky, IBM Pervasive Computing Automation rates: What we can improve with VUI design, and what we can't, 1, Richard Rosinski, VoiceGenie In-Vehicle VUIs: What’s different about being in a CAR?, Thomas Schalk, ATX Group Deploying Multiple Self-Service Applications in an Enterprise, Manish Sharma, Nortel Networks Revolutionizing Customer Care with Natural Language Call Steering Solutions, 1, Shamitha Somashekar and Marco Petroni, Nuance Communications Speech recognition for transcriptionists: Delivering value to the medical record, 1, Nick van Terheyden, MD, Philips Speech Recognition Systems Speech recognition and the art and science of developing voice prompts, Tim Walsh, Walsh Media VUI design heuristics for call routing: Insights from usability testing, Jason D. Williams, Lawrence Piano, Lizanne Kaiser, and Andrew Shaw, Edify Corporation
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